05 Book Review Series: 1001 Ways to Inspire – Motivation

There will always be an angry customer. Educate employees on how to deal with these customers. Effective handling must be taken under most situations to keep the customer satisfied. You don’t want to lose a customer’s business if a complaint isn’t handled correctly. If that customer doesn’t return, you’ve lost income from them as well as possibly from others when the unhappy customer spreads his experience.

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